ASUS support says ZenFone 7 coming to the US, but is it true?

Note: You can now buy a ZenFone 7 with global shipping. Details here.

Oh, the highs and lows of it all. In a rather peculiar turn of events, it seems that the ZenFone 7 may in fact see a release in the US. That in turn would mean a release in Canada as well. We say take the report(s) with a grain of salt, however.

We pretty much love everything ASUS does but we’ve also experienced some differing statements from time to time. In dealing with ASUS support sometimes you get a slightly different story depending on who you speak to. Great people, but a lot of products can cause confusion as there are so many moving parts.

So does one statement from an ASUS support person count as an official statement by ASUS? No, it certainly does not but let’s look at what was said.

First, credit tounhingeddonkey from Reddit who shared his experience today. He contacted ASUS support and asked the question about the ZenFone 7 release for the US. This is what the support person said:

My name is Adrian D, I appreciate the time out you have taken to notify us of your concern. I see that you are reaching out to get information the on the ASUS Zenfone 7 And I will be happy to assist. Yes the Zenfone 7 will launch in the US but we do not have a time frame on it as yet.

So it’s quite shocking to see a definitive “yes” to the question. As we want to keep our feet on the ground it’s also possible that this support person has the wrong information. Nobody wants Adrian D to get in trouble right? I’m sure they meant well and hopefully he didn’t misspeak. We think this story will have legs!

In the same Reddit thread, this too was shared:

Thank you for contacting ASUS Online Support. My name is Jodi-Ann B. I hope all is well and I will be more than happy to assist you. Based on your interaction, I see where you are inquiring on the release date of the Zenfone 7 within the US. Thank you for being interested in our product and we welcome you to the ASUS family. At this time there is no release date available for the Zenfone 7 and the device will be available within the US region.

In that quote there could be a slight communication issue. Did support really just say the device will be available within the US region? A little bit confusing at the end of the statement. There is no release date but it will be available within the US region? You could certainly interpret the comment that way.

The reason we’re entertaining this suggestion is because of one other piece of information we read today. This nugget comes the way of the ASUS ZenTalk forums via the member guntherguerra:

Thank you for your interest in our products and services. I understand that you’re looking to confirm when the ASUS Zenfone 7 will become available for purchase. Sorry to say, we too have not yet been informed of the official release date by the Marketing team. As the device still goes through the introductory phase, I do urge that you keep up to date with information from the ASUS news and edge up websites.

These statements from ASUS have come in the past two days. One statement could be considered wishful thinking but in combination or in totality, maybe something has changed. We can say for sure that the word “no” didn’t come up, so that’s a very big positive!

As a Reddit member says, “Hopefully they are working on VoLTE support for US carriers since most of them are axing their old networks next year.”

Although we have recently suggested a 4G version of the ZenFone 7 would be an ideal and cheaper solution, we would be happy if ASUS has managed to work out compatibility issues and can actually move forward with a US and Canada release. This news may open the door for other countries as well, but who knows. As it stands now, there is still nothing 100% official on this just yet. We prefer to see a post by ASUS on Twitter or on one of their social networking platforms as a true confirmation.

We should also note that the ROG Phone 3 is a 5G device and is planned for North America. If the ROG Phone 3 can be configured it didn’t make sense what the issue was with the ZenFone 7. This said, we’ve spotted US listings for the ROG Phone 3 which have since been removed, along with no FCC filing. This leads us to believe that ASUS had some work to do behind the scenes or faced a roadblock or two that has delayed the ROG Phone 3 release in North America. We believe that information is relevant to what we’re seeing with the ZenFone 7.

So share with us. Do you think enough has been said and you trust ASUS support staff on declaring this true? We are almost there on believing it, but we aren’t quite convinced just yet.

[sources: Reddit / ZenTalk]


One Comment

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  1. Chris October 1, 2020 at 12:46 am #

    Unfortunately, it’s probably not coming to the USA. The ASUS agent probably didn’t know what they’re talking about when they said it’s coming to the USA. I emailed them and got this response:

    “I understand that you would like to know when the Zenfone 7 and the Zenfone 7 Pro will be released in the US. Sadly, the ZenFone 7 (ZS670KS) and ZenFone 7 Pro (ZS671KS) will not be released in North America due to the 5G bands of our international ZenFone 7 phones. I do apologize.”

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